01
Account access
Problems signing in, confirming your email address or resetting your password? Contact us and include the email address connected to your Vey account.
Vey Support
How can we help?
Find answers to common questions or contact us directly if you need help with your Vey account, Vey Premium, training data or the app.
02
Vey Premium
Need help with a purchase, subscription, cancellation or Restore Purchases? Check the Premium FAQs below or contact us with the Vey account involved.
03
Account deletion
You can request deletion of your Vey account and associated personal data through our dedicated account deletion page.
Contact support
Still need help?
Send us a message and describe your issue in as much detail as possible. We will review your request and respond as soon as possible.
Prefer email? You can also reach us directly at support@veydarts.com.
Frequently asked questions
Quick answers.
How do I reset my password?
Open Vey, select the password reset option on the sign-in screen and enter the email address connected to your account. You will receive a secure password reset email.
I did not receive an email from Vey
Check your spam or junk folder and confirm that you entered the correct email address. You may need to wait briefly before requesting another email.
What is Vey Premium?
Vey Premium unlocks deeper analytics, including specialized exercise analysis, skill comparisons, top exercises, improvement opportunities and Coach Insights. Core training features and general analytics remain available without Premium.
Which subscription options are available?
Vey Premium is offered through Google Play with monthly and annual subscription options. Eligible users who have not previously had a Vey subscription may be offered a seven-day free trial with the annual plan. Google Play displays the current localized price, trial eligibility and billing terms before purchase.
How do I manage or cancel Vey Premium?
In Vey, open your profile and select Vey Premium. If Premium is active, use Manage subscription to open the relevant subscription-management page. You can also manage it directly in Google Play Subscriptions. Uninstalling Vey or deleting your Vey account does not cancel the Google Play subscription.
How do I restore Vey Premium?
Sign in to the original Vey account associated with the purchase, open the Premium paywall and select Restore Purchases. Premium is account-linked: using another Vey account on the same phone does not give that account Premium access, and a purchase already associated with one Vey account is not transferred to a different existing Vey account through Restore Purchases.
What happens if I delete an account with an active subscription?
Account deletion does not cancel the Google Play subscription. Premium access in Vey ends when the account is deleted, while the store subscription may continue renewing until you cancel it in Google Play. We recommend cancelling or managing the subscription before deleting the associated Vey account. Restoration to a new Vey account after deletion should not be assumed.
Who handles subscription billing and refunds?
Google Play processes Vey Premium payments and manages billing. Refund eligibility is generally determined under Google Play's refund rules and applicable consumer law. If your issue concerns Premium access inside Vey rather than the store transaction, contact us at support@veydarts.com.
How do I delete my account?
Use the account deletion function inside the Vey app or submit a request through our account deletion page.
What information should I include in a bug report?
Include your device model, Android version, app version and a short description of the steps that caused the issue. Screenshots are helpful but should not contain passwords or other sensitive information.
Where can I learn how Vey handles personal data?
Details about the processing and protection of personal data are available in our Privacy Policy.