01
Account access
Problems signing in, confirming your email address or resetting your password? Contact us and include the email address connected to your Vey account.
Vey Support
How can we help?
Find answers to common questions or contact us directly if you need help with your Vey account, training data or the app.
02
Technical issues
Found a bug or something is not working as expected? Tell us what happened, which device you use and which steps caused the problem.
03
Account deletion
You can request deletion of your Vey account and associated personal data through our dedicated account deletion page.
Still need help?
Send us an email and describe your issue in as much detail as possible. We will review your request and respond as soon as possible.
Frequently asked questions
Quick answers.
How do I reset my password?
Open Vey, select the password reset option on the sign-in screen and enter the email address connected to your account. You will receive a secure password reset email.
I did not receive an email from Vey
Check your spam or junk folder and confirm that you entered the correct email address. You may need to wait briefly before requesting another email.
How do I delete my account?
Use the account deletion function inside the Vey app or submit a request through our account deletion page.
What information should I include in a bug report?
Include your device model, Android version, app version and a short description of the steps that caused the issue. Screenshots are helpful but should not contain passwords or other sensitive information.
Where can I learn how Vey handles personal data?
Details about the processing and protection of personal data will be available in our Privacy Policy.